With Plainmoor gearing up for the return of the Yellow Army on Saturday, the club have published answers to a number of Frequently Asked Questions, to ensure supporters are well prepared for our long-awaited reunion against Wrexham.
Whilst the club are delighted to be welcoming back our beloved Yellow Army back to Plainmoor after such a long absence, it is imperative that we all work together to ensure the stadium remains a safe environment for everyone.
FAQS
I have a season ticket, will I be able to gain entry?
Yes, all season ticket holders have been given priority and will be able to use their new pass to come to all home league games under current SG 02 guidance.
I renewed my Season Ticket and received two passes, does it matter which one I bring with me?
Yes, it is very important that all 2020/21 Season Ticket holders bring the latest pass they were issued with, which is titled Season Ticket 2020/21 – SD, to reflect the need for social distancing inside the stadium. The old pass will not gain entry into the stadium.
My pass doesn’t have my usual seat number on it, is this a mistake?
No. With social distancing measures in place throughout Plainmoor, some supporters have had to be moved to accommodate these arrangements. The club have done its utmost to minimise any disruption, and greatly appreciates everyone’s co-operation regarding this, and rest assured that once social distancing measures have been relaxed fully, supporters will then be able to return to their usual seats.
I’m a Popside Season Ticket holder and I have been allocated a space number, why is this?
Social distancing will be enforced in both our seated areas and terraces. There will be prominent signage around the stadium, with areas clearly marked to ensure everyone knows where they are going.
Can I pay for a ticket on the day?
No, all tickets must be purchased in advance. This match has now SOLD OUT.
Can I collect my Season / Match Ticket at the ground on Saturday?
NO tickets or passes will be available for collection on Saturday – NO TICKET, NO ENTRY.
I was expecting my ticket to arrive in the post / via email, but it hasn’t. What should I do?
Email [email protected], and we will look into this for you.
I haven’t received my SMS ticket, how can I get my ticket?
All SMS tickets were also sent via email. If you have not received either, please email [email protected].
I have printed my ticket twice, will I still be able to get in?
Each season ticket and matchday ticket has a unique code, upon entrance these will be scanned, if your ticket has already been scanned then you will not be able to gain access into the stadium.
Before I arrive at the stadium, do I need to do anything regards to self assessing for Covid-19 symptons?
All attendees should undertake a personal risk assessment before leaving home. Supporters must not attend if they are feeling unwell or suffering from COVID-19 symptoms – which include a new or persistent cough, high temperature, sore throat, headache, or a loss of sense of smell or taste. Those who are self-isolating, or have tested positive, should not attend.
PLEASE ENSURE BEFORE YOU LEAVE THAT YOU CHECK YOU HAVE YOUR SEASON TICKET OR MATCHDAY TICKET
How long do I have to wear my face mask for?
Face masks / coverings must be worn at all times once inside the stadium.
What happens on arrival at the stadium?
Please ensure that you arrive in plenty of time to go through the entry procedures, including a temperature check, and note that you will only be granted stadium entry through your specified turnstile.
The wearing of face coverings is a condition of entry. Coverings are to be worn while in transit into and out of the stadium, on the concourses, and in the toilets
Please avoid bringing bags with you to the stadium so as to avoid delays on entry. If you absolutely must bring a bag with you, please make sure it is transparent for ease of security check.
What turnstile do I go to?
Please arrive in plenty of time to access the stadium, and use the turnstile indicated on your ticket. Turnstiles 1-4 are located between Bristows Bench and Family Stand (Ellacombe End), turnstiles 5-8 are located at the Popside, whilst turnstiles 9-11 are loacted between the Wollens Away Terrace (Babbacombe End) and Bristow’s Bench.
- For entry into Bristows Bench (Blocks C-G) – Please use Turnstiles 1-2
- For entry into Family Stand – Please use Turnstiles 3-4
- For Popside (Blocks A-C) – Please use Turnstiles 5-6
- For Popside (Blocks D-H) – Please use Turnstiles 7-8
- For Wollens Terrace & Bristows Bench (Blocks A&B) – Please use Turnstiles 9-11
A plan of the stadium is shown below, which also includes the location of each turnstile (circled), along with a guide to the designated blocks in our terraces:
Will the Snack Bars and Hospitality Areas be open?
No, there will be no food or drink on sale at the stadium, supporters will be able to bring a bottle of unopened soft drink into the stadium no bigger than 500ml.
Will the Club Shop be open?
No, the Club shop will be closed, although it remains open online 24/7
Upon arrival can I leave my seat?
If you do need to leave your seat, please wait for a time when the gangway is clear.
At all times and in all parts of the ground, please observe social distancing, taking care to ensure that you avoid contact with anyone outside of your social bubble.
Remain in your seat at all times, except for visits to the toilet.
What happens at full time?
Stewards will manage the exit row by row within each block from the front to the back of the stand, reducing the flow of people around people. This will mean that people do not unnecessarily have to pass each other on the stairs.
Please ensure you keep socially distanced and listen to the stewards and PA announcements.
Can I speak to anyone about another query I have?
Email [email protected] or phone 01803 328666. Please note that our phonelines may be busy, however if you leave your contact details on our answerphone service, we will get back to you as quickly as possible.