Ticketing Terms & Conditions

General Ticketing Terms & Conditions

Admission to the Ground

All persons (including children) must have a valid card or ticket when entering the Ground. The Club will not allow children (or any other person) to be carried through the turnstiles without a valid card or ticket for the relevant match.

Your ticket must be available for inspection and produced by you on demand by any official, steward or security staff of the Club at all times where the ticket has been used to gain admission to the Ground.

No guarantees can be given by the Club that a match will take place at a particular time or on a particular date. The Club reserves the right to reschedule any match without notice and without any liability whatsoever. Your ticket will enable you to attend the re-arranged match. The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, loss of enjoyment or travel or accommodation costs.

Please note to claim a refund in the event you can not attend the game, the request must be received 24 hours before the relevant match’s kick off time. This can be done by emailing yellowarmy@torquayunited.com or telephoning the Club on 01803 328666. Any refund request received after this deadline is at the clubs absolute discretion.

In the event of a match being cancelled, or you are unable to attend the re-arranged date for a postponed fixture, you will be entitled to claim a refund , by emailing yellowarmy@torquayunited.com or telephone the Club on 01803 328666. Please note that refunds can only be processed once the date of the rearranged fixture has been confirmed, and that all refunds must be claimed no later than 24 hours before the revised match kick off time.

Duplicate/replacement tickets

If you have forgotten your ticket, or otherwise cannot produce it, a duplicate matchday ticket may be obtained at the Club’s match day ticket office. The Club reserves the right to require proof of identity.

Please note when the away club requests physical tickets to sell, then tickets cannot be duplicated on a matchday. Please ensure before travelling you have your ticket on you.

The Club is not responsible for any ticket which is lost, stolen, defaced, damaged or destroyed.

Use of home match tickets

i) Subject to clause (iii) below, home match tickets are issued for your sole use and you shall not sell, assign or transfer these tickets, or any benefits assigned to it, to any other individual without the prior written consent of TUAFC. The reference to selling home match tickets includes offering to sell a home match ticket (including, without limitation, via any online auction website), exposing a home match ticket for sale, making a home match ticket available for sale by another and advertising that a home match ticket is available for purchase. For the avoidance of doubt (and by way of example only) home match tickets may not be offered as a prize in any promotion or competition; transferred, lent or sold to any third party as part of a hospitality or travel package; given to a third party who agrees to buy some other goods or services; or used for any other commercial purpose (all save as expressly authorised by the National League or TUAFC).

ii) The unauthorised sale or disposal of a home match ticket may amount to a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 2006. TUAFC will inform the police when it becomes aware that a home match ticket has been sold illegally and will press for charges to be brought against any individuals breaking this law. If you are convicted of a ticket touting offence, or the Club reasonably suspects you have committed such an offence, we will notify the National League who may in turn notify other clubs and/or the relevant law enforcement authorities. The information that we share may include your personal details, information about the offence and about ticket purchases (including payment details), and this will be used to identify and prevent ticket touting offences and disorder at football matches.

iii) If you are issued more than one home match ticket, one of these must be retained by you for personal use (subject to the provisions below), and the remainder may be transferred to your guest(s) for his/her/their personal use only, provided that any such transfer takes place in consideration of no payment or benefit in excess of the face value of the ticket, and such transfer does not take place in the course of any business, or for the purpose of facilitating any third party’s business. Any such transfer to guests will be subject to our Ticketing Terms & Conditions which will (save for any rights to transfer under this clause or any rights to a refund as stated in the clause listed below) apply to and bind each guest as if they was the original purchaser of this ticket (and you must inform the Guest(s) of this). You must provide the name and address of your guest(s) when asked to do so by any official, steward or employee of TUAFC and/or any police officer. In the event that you and/or your guest(s) are unable to use any home match ticket then you may transfer it to a natural person who is known to you personally and who would be entitled (under our Ticketing Terms & Conditions) to purchase home match tickets and attend home matches, again provided that any such transfer takes place in consideration of no payment or benefit in excess of the face value of the ticket, and any such transfer does not take place in the course of any business or for the purpose of facilitating any third party’s business. Such transfer will be subject to our Ticketing Terms & Conditions which will (save for any rights to transfer under this clause or any rights to a refund under the clause listed below) apply to and bind the transferee as if they were the original purchaser of the ticket (and you must inform the transferee of this). You must provide the name and address of the transferee when asked to do so by any official, steward or employee of TUAFC and/or any police officer.

iv) All home match tickets remain the property of TUAFC at all times, and must be produced together with evidence of your identity if required to do so by any official, steward or employee of TUAFC or any police officer. The Club reserves the right to require the immediate return of any home match ticket at any time.

v) Any home match ticket obtained or used in breach of our Ticketing Terms & Conditions shall be automatically void and all rights conferred or evidenced by any such home match ticket shall be nullified. Any person seeking to use a home match ticket in breach of our Ticketing Terms and Conditions in order to gain entry to the stadium or remain at a match may be considered to be a trespasser and may be refused entry to, or ejected from, the stadium in respect of a particular match and/or may have their home match ticket cancelled or withdrawn. In the event of any cancellation and withdrawal in accordance with this clause, no refund shall be payable. The Club further reserves its right to take any legal or disciplinary action against any person(s) as it sees fit, in connection with any such matters, including a claim for an account of any profits made from an unauthorised use of a home match ticket.

Use of concessionary tickets

Any person entering or seeking to enter the Ground with a concessionary priced ticket in circumstances where such person is not entitled to such concession will be refused entry. In such case we will not make any refund in respect of any games remaining in the Season.

Unavailability of seats

The Club reserves the right, in its sole discretion, to allocate, on a temporary basis, an alternative seat anywhere in the Ground, including (but without limiting the circumstances when that discretion may be exercised):

(A) when the stand or part of the stand is closed for repairs, maintenance or re-building; or

(B) when the Club, the police or any other relevant authority otherwise considers it desirable in the interests of safety, crowd control or other Club requirements to re-allocate the seat.

(C) when there is social distance requirements set by the UK Government, Local Authorities, FA or National League.

As far as possible, details of any home matches at which there will be a re-allocation of the seat will be notified on the Website and, where practicable, in advance in the Club’s home match day programme.

If a fixture is placed on restricted sale and a supporter does not fulfil the eligibility criteria, the supporter will not be permitted to use another supporter’s details.

Social distancing: In the event of a pandemic and social distancing practices, the Club reserves the right to move any season ticket within the stadium. This is to ensure the safety of all of our supporters. It is up to the discretion of the Club to where the seat will be moved, although every effort will be made to find a seat of similar quality and value. In the event that a supporter has to be moved into a higher priced seat, that supporter will not be liable to pay the difference in seat prices.

Where a Match is required to be played Behind Closed Doors or with a reduced capacity (that affects your purchase) during the 2024/2025 season, as a consequence of a pandemic, through national jurisdiction or enforced by the English Football League, FA, UEFA or FIFA,  it will be our intention, subject to governing bodies permissions) that you will be provided, free of any charge, access to a streaming pass to view the fixture. Whilst we appreciate that not all supporters may wish (or be able to make use of) streaming services, there will be no price reduction or cash refund to a season ticket available in the event a fixture must be played behind closed doors. Please Note: Torquay United AFC does not endorse the livestreaming of football matches to public gatherings, and therefore does not authorise our livestreamed matches to be shown in any public venue.

Livestreaming: Any service offered will be subject to permission being granted by FIFA and / or any other relevant footballing authorities, as well as the competition’s broadcasting partners. If a match has been selected by live coverage by BT Sport, the Club is then not permitted to provide its own livestreaming service, and cannot be held liable for any recompense as a result of this.

Limitation of liability

The Club shall not be responsible for any interruptions and/or restrictions to the view of a match caused by virtue of the position of the seat and/or the actions of other spectators.

The Club hereby excludes any liability for loss, injury or damage to persons/property in or around the Ground except in respect of death or personal injury resulting from any negligence of the Club or for the Club’s fraud.

Except as otherwise set out in these Conditions, and to the fullest extent permitted by applicable law, the Club shall not have any liability in respect of any failure to carry out, or any delay in carrying out, any matter in respect of these Conditions, including admitting you to the Ground for a particular match, caused by any circumstances outside the Club’s reasonable control.

Disabled Supporters

Disabled Supporters must bring their current ticket with them, whilst any linked carer/companion must also bring their ticket with them.

Disabled members are required to bring in proof of disability, in order to get a carers ticket. A copy of your award letter from the Department for Work and Pensions showing that you are eligible for disability benefits of a copy of your blue badge or your disabled bus pass.

Filming, Photography and Recording

All supporters who enter Plainmoor acknowledge that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) may be taken of them and may also be used, by way of example and without limitation, in televised coverage of the game and/or for promotional, training, editorial or marketing purposes by the Club, the National League, or others (including commercial partners and accredited media organisations), and use of any valid Ticket to enter the Ground constitutes consent to any such use.

By purchasing a ticket, you further acknowledge that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) may be used (by the Club or by a third party, such as a law enforcement body) to identify you as an individual, where permitted by data protection laws, for the purposes of preventing or detecting crime, or any breach of our Ticketing Terms & Conditions. For further information please contact the Club.

All ticket holders agree that the matches are public events, and that their appearance and actions inside the stadium, and around it, are public in nature, and that they shall have no expectation of privacy with regard to their actions or conduct at matches.

Notices

The Club reserves the right to make changes to any of the Conditions referred to herein and notify you of the same notified by display these at the Ground and on the Website.

Entire agreement

These Conditions constitutes the whole and only agreement between us in respect of the subject matter of these Conditions and supersedes and extinguishes all prior oral or written agreements, understandings or arrangements between us relating to the subject matter of these Conditions.

Waiver 

The Club’s failure to exercise, or delay in exercising, any right, power or remedy provided by these Conditions, the documents referenced herein or by law shall not constitute a waiver of that right, power or remedy.

Governing Law

These Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the courts of England and Wales.

Schedule 1 – Glossary

In these Conditions, the following terms have the following meanings:

“Club” means Torquay United Association Football Club Limited;

“Conditions” means the terms and conditions set out in this document (as amended from time to time).

“Ground” means Plainmoor

“Season” means the football season (the season in which the Plainmoor Pass is valid);

“Visiting Club” means the football club playing against the Club.

Plainmoor Pass (Season Ticket) Terms & Conditions

Issue of a Plainmoor Pass

1. The issue of a Plainmoor Pass and subsequent access to the Ground is subject to the Grounds Regulations (as may be amended from time to time).

2. These Conditions apply for this Season only and accordingly, unless terminated earlier in accordance with their terms, will terminate at the end of the Season.

3. Admission to the Ground

3.1 The Plainmoor Pass shall admit you to all home league matches played by the Club’s official first team during the specified Season at the Ground. The Plainmoor Pass does not allow you access to any other Club match including, but not limited to, any cup game, or pre-season friendly match.

3.2 If, for any reason, it is decided that any of the Club’s home league matches during the Season is to be played at another stadium, then one alternative ticket will be issued to you in respect of that match.

3.3 No refunds shall be paid in respect of any matches which the Plainmoor Pass entitled you to attend but which you did not attend.

3.4 All persons (including children) must have a valid card or ticket when entering the Ground. The Club will not allow children (or any other person) to be carried through the turnstiles without a valid card or ticket for the relevant match.

3.5 The Plainmoor Pass must be available for inspection and produced by you on demand by any official, steward or security staff of the Club at all times where the Plainmoor Pass has been used to gain admission to the Ground.

3.6 The Plainmoor Pass shall not entitle the Ticket Holder to reserve the same, or any other, seat at the Ground for any subsequent season.

3.7 No guarantees can be given by the Club that a match will take place at a particular time or on a particular date. The Club reserves the right to reschedule any match without notice and without any liability whatsoever. Your Plainmoor Pass will enable you to attend the re-arranged match if it is one of your pre-paid home league games. The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, loss of enjoyment or travel or accommodation costs.

3.8 All refunds, full or partial, for Plainmoor Passes which are cancelled will be at the Club’s discretion. Supporters must apply in writing stating the reason for the request and enclosing any supporting facts. Full refunds requests will only be accepted if requested prior to the Club’s first match of the season, and will be subject to a £20 admin fee.

4. Duplicate/replacement tickets

4.1 If you have forgotten the Plainmoor Pass, or otherwise cannot produce it, a duplicate matchday ticket may be obtained at the Club’s match day ticket office. The Club reserves the right to require proof of identity.

4.2 The Club is not responsible for any Plainmoor Pass which is lost, stolen, defaced, damaged or destroyed. If the Plainmoor Pass is lost, stolen, defaced, damaged or destroyed, the Club may, subject to the Conditions, and in its discretion, issue a placement season ticket upon payment of a non-refundable fee of £20.00.

4.3 If you would like to go into a different stand /seat for one game, this must be requested at least 48 hours before kick-off, requests within 48 hours of kick off will be  subject to a payment of a non-refundable administration fee of £5.00. Please note the Family Ticket is strictly only for the Family Stand and no change of stand is allowed.

4.4 If you would like to make a permanent seat change, this can be actioned with payment of a non-refundable administration fee of £20, and a replacement season card will be printed.

4.5 If you would like to make a permanent stand change, this would incur a payment of a non-refundable administration fee of at least £20.00.. Please contact reception@torquayunited.com.

5. Use of concessionary tickets

5.1 ‘Concessionary’ priced Plainmoor Passes may only be used by persons that qualify for such Plainmoor Passes, as follows:

(A) ‘Under 8′ Plainmoor Passes may only be used by persons who will be aged Under 7 at 1st July of the relevant Season.

(B) ‘Under 14’ Plainmoor Passes may only be used by persons who will be aged Under 12 at 1st July of the relevant season

(C) ‘Under 18’ Plainmoor Passes may only be used by persons who will be aged Under 18 at 1st July of the relevant season

(D) ‘Student’ Plainmoor Passes are provided where a valid NUS card is produced.

(E) ‘Senior Citizen’ Plainmoor Passes may only be used by persons who will be aged sixty-five or over at 1st July of the relevant season

5.2 Any person entering or seeking to enter the Ground with a concessionary priced Season / Flexi Ticket in circumstances where such person is not entitled to such concession will be refused entry. In such case we will not make any refund in respect of any games remaining in the Season.

6. Unavailability of seats

6.1 The Club reserves the right, in its sole discretion, to allocate, on a temporary basis, an alternative seat anywhere in the Ground, including (but without limiting the circumstances when that discretion may be exercised):

(A) when the stand or part of the stand is closed for repairs, maintenance or re-building; or

(B) when the Club, the police or any other relevant authority otherwise considers it desirable in the interests of safety, crowd control or other Club requirements to re-allocate the seat.

(C) when there is social distance requirements set by the UK Government, Local Authorities, FA or National League.

6.2 As far as possible, details of any home matches at which there will be a re-allocation of the seat will be notified on the Website and, where practicable, in advance in the Club’s home match day programme.

6.3 If a fixture is placed on restricted sale and a supporter does not fulfil the eligibility criteria, the supporter will not be permitted to use another supporter’s details.

6.4 Social distancing: In the event of a pandemic and social distancing practices, the Club reserves the right to move any season ticket within the stadium. This is to ensure the safety of all of our supporters. It is up to the discretion of the Club to where the seat will be moved, although every effort will be made to find a seat of similar quality and value. In the event that a supporter has to be moved into a higher priced seat, that supporter will not be liable to pay the difference in seat prices.

6.5  Where a Match is required to be played Behind Closed Doors or with a reduced capacity (that affects your purchase) during the 2024/2025 season, as a consequence of a pandemic, through national jurisdiction or enforced by the English Football League, FA, UEFA or FIFA,  it will be our intention, subject to governing bodies permissions) that you will be provided, free of any charge, access to a streaming pass to view the fixture. Whilst we appreciate that not all supporters may wish (or be able to make use of) streaming services, there will be no price reduction or cash refund to a season ticket available in the event a fixture must be played behind closed doors. Please Note: Torquay United AFC does not endorse the livestreaming of football matches to public gatherings, and therefore does not authorise our livestreamed matches to be shown in any public venue.

6.6 Livestreaming: Any service offered will be subject to permission being granted by FIFA and / or any other relevant footballing authorities, as well as the competition’s broadcasting partners. If a match has been selected by live coverage by BT Sport, the Club is then not permitted to provide its own livestreaming service, and cannot be held liable for any recompense as a result of this.

6.7  Unplayed fixtures: Should unplayed fixtures not be permissible for more than 50% of the 2024/2025 season, the Club will review and advise Season-ticket holders of compensation packages to be offered, which would be processed at the end of the season and all season ticket holders will be contacted about how to claim at this point. If 50% or more fixtures have been completed, no refund will be due.

7. Use of a Plainmoor Pass

7.1 You agree that at all times you shall:

(A) use the Ground in a proper and lawful manner and not so as to cause any nuisance, annoyance or inconvenience to the Club or any other person (including any other spectators or local residents) or to render void or voidable, in part or whole, any insurance maintained by the Club in respect of the Ground;

(B) not cause damage to the Ground (fair wear and tear excepted); and

(C) comply with all of the rules and regulations imposed by the Club from time to time in respect of admission and attendance, including, without limitation, the Ground Regulations.

7.2 The Season / Flexi Ticket is non-transferable. It may not be offered as a prize in any promotion or competition or sold to any third party.

7.3 You shall indemnify the Club against all costs, charges, claims, expenses, demands and liabilities suffered or incurred by it as a result of any breach of these Conditions or any other terms and conditions, rules, laws or regulations, including, without limitation, the Ground Regulations.

7.4 The unauthorised sale or disposal of a Season / Flexi Ticket is a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 2006, and such sale or disposal is also illegal under the terms of section 2 of the Fraud Act 2006. The Club will inform the police when it becomes aware that a Season Ticket has been sold illegally and will press for charges to be brought against those breaking this law.

7.5 By entering the Ground, all persons acknowledge that photographic images and/or video recordings and/or stills taken from those video recordings may be taken of them and may also be used in televised coverage of the game or by the Club and/or any Football Authority in perpetuity, by way of any present or future media, for any purpose deemed reasonable by the Club, including, without limitation, for marketing or promotional purposes. Entry into the Ground is confirmation that all persons have consented to such use of their image unless the Club is notified in writing to the contrary. If any images should feature an individual prominently the Club will make reasonable efforts to gain the consent of that person before publishing such image. However, if this is not possible, then entry into the Ground shall be deemed consent unless the Club is notified inwriting to the contrary.

7.6 If you are aged 16 years old or under, your parent(s) and/or guardian(s) are also responsible for your actions, conduct and compliance with these Conditions.

7.7 If, acting alone or with others, your conduct, or incitement of others, results in disciplinary action being taken against the Club by The Football Association, you shall be jointly and severally liable to the Club for any loss the Club thereby suffers. You shall also be jointly and severally liable to the Club for any loss the Club suffers as a result of the behaviour of a third-party gaining access to a match using the Plainmoor Pass with your permission.

8. Limitation of liability

8.1 The Club shall not be responsible for any interruptions and/or restrictions to the view of a match caused by virtue of the position of the seat and/or the actions of other spectators.

8.2 The Club hereby excludes any liability for loss, injury or damage to persons/property in or around the Ground except in respect of death or personal injury resulting from any negligence of the Club or for the Club’s fraud.

8.3 Except as otherwise set out in these Conditions, and to the fullest extent permitted by applicable law, the Club shall not have any liability in respect of any failure to carry out, or any delay in carrying out, any matter in respect of these Conditions, including admitting you to the Ground for a particular match, caused by any circumstances outside the Club’s reasonable control.

8.4 children under the age of 14 must be accompanied in the ground with an adult/guardian over 18.

9. Default and suspension and/or termination of Season / Flexi Tickets

9.1 Any Plainmoor Passt obtained or used in breach of the Conditions and the Terms & Conditions of Entry shall be automatically void and all rights conferred or evidenced by such Plainmoor Pass shall be nullified.

9.2 The Plainmoor Pass may be suspended, withdrawn and/or cancelled without the payment of any refund, in the event that you are under investigation by the Police, charged, cautioned or found guilty of any football related offence anywhere in the world, is ejected and/or banned from the Ground or any other sports stadium anywhere in the world or breaches any of the Conditions;

9.3 Racial, homophobic, sexist or discriminatory abuse in any form will not be tolerated. If you are caught abusing a player or any other individual, you will be reported to the police and prosecution and a lengthy ban from the Club. In addition, the Plainmoor Pass will be immediately withdrawn, and no refund will be given.

9.4 Upon request by a Club official or a police officer you must immediately surrender the Plainmor Pass.

9.5 In the event of any cancellation and withdrawal in accordance with this paragraph, no refund shall be payable in respect of any unexpired portion of the Plainmoor Pass.

9.6 Fraudulent use of the Plainmoor Pass cards will result in offenders being subject to a stadium ban and no refunds will be given.

9.7 Holding a Plainmoor Pass confirms that the supporter has allowed Plainmoor Pass holder information on the Club’s database to be used by the Club’s group companies, and passed to select third parties, to assist in communicating products and services which may be of interest to the Plainmoor Pass holder by letter, phone, fax (inc. automated dialling), email or other electronic means. If the customer wishes to stop receiving such information, please inform the Club office in writing. For training and security purposes telephone calls may be recorded.

These conditions together with the Club’s Ground Regulations set out on the Club’s website or available at the Club’s Ticket Office constitutes the sole and exclusive contract hereby agreed between the parties, and supersedes all prior oral or written contracts, documents or other arrangements among them pertaining to the transactions contemplated in this contract. The parties agree that no express or implied representations, warranties or inducements have been made by any other party except as set forth in this contract. No amendments to this contract are allowed unless agreed in writing by the Club’s General Counsel. These Conditions of Issue for Plainmoor Pass holders are subject to change and any revisions will be published on the Club website.

10. Sale, assignment and third-party rights

10.1 All rights with respect to the Plainmoor Pass are personal and shall cease upon the death.

11. Disabled Members

11.1 Disabled Members must bring their current Plainmoor Pass with them to every home match. A disabled Member’s carer/companion must also bring their ticket with them to every home match.

11.2 Carers/companions must NOT use the Plainmoor Pass to attend matches on their own, the ticket is only valid when used together with the disabled member’s ticket.

11.3 Disabled members are required to bring in proof of disability, in order to get a carers ticket. A copy of your award letter from the Department for Work and Pensions showing that you are eligible for disability benefits of a copy of your blue badge or your disabled bus pass.

12. Notices

12.1 The Club reserves the right to make changes to any of the Conditions referred to herein and notify you of the same notified by display these at the Ground and on the Website.

12.2 You should notify the Club of any change of address by email to reception@torquayunited.com or in person at Plainmoor, Warbro Road, Torquay TQ1 3PS

13. Entire agreement

These Conditions constitutes the whole and only agreement between us in respect of the subject matter of these Conditions and supersedes and extinguishes all prior oral or written agreements, understandings or arrangements between us relating to the subject matter of these Conditions.

14. Waiver 

The Club’s failure to exercise, or delay in exercising, any right, power or remedy provided by these Conditions, the documents referenced herein or by law shall not constitute a waiver of that right, power or remedy.

15. Governing Law

These Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the courts of England and Wales.

Schedule 1 – Glossary

In these Conditions, the following terms have the following meanings:

“Club” means Torquay United Association Football Club Limited;

“Conditions” means the terms and conditions set out in this document (as amended from time to time).

“Ground” means Plainmoor

“Season” means the football season (the season in which the Plainmoor Pass is valid);

“Plainmoor Pass” means the (electronic) entry card entitling you to admission to certain home games played by the Club at the Ground;

“Visiting Club” means the football club playing against the Club.