Ticketing Terms & Conditions
| Individual Match Ticket Prices 2024/25 | ||||
| Stand | Adult | Concessions | Under-18 | Under-8 |
| Bristow’s Bench | £20 | £18 | £11 | £8 |
| Family Stand | £19 | £17 | £11 | £8 |
| Popside | £18 | £16 | £11 | £8 |
| Away Terrace* | £18 | £16 | £11 | £8 |
Note:
- Concessionary for over-65s apply to supporters aged over 65 on 1st July 2024.
- Concessionary rate for Students apply to holders of a valid NUS card on 1st July 2024.
- Proof of entitlement is required for those claiming concessionary rate for armed forces members.
- Under-12 and Under-8 Season Tickets only available when purchased with an Adult / Concession Season Ticket.
- Children under 14 MUST be accompanied by a paying adult
- There will be no charge for young children aged under 3 occupying the same seat as an adult
Admission to the Ground
All persons (including children) must have a valid card or ticket when entering the Ground. The Club will not allow children (or any other person) to be carried through the turnstiles without a valid card or ticket for the relevant match.
Your ticket must be available for inspection and produced by you on demand by any official, steward or security staff of the Club at all times where the ticket has been used to gain admission to the Ground.
No guarantees can be given by the Club that a match will take place at a particular time or on a particular date. The Club reserves the right to reschedule any match without notice and without any liability whatsoever. Your ticket will enable you to attend the re-arranged match. The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, loss of enjoyment or travel or accommodation costs.
Please note to claim a refund in the event you can not attend the game, the request must be received 24 hours before the relevant match’s kick off time. This can be done by emailing [email protected] or telephoning the Club on 01803 328666. Any refund request received after this deadline is at the clubs absolute discretion.
In the event of a match being cancelled, or you are unable to attend the re-arranged date for a postponed fixture, you will be entitled to claim a refund , by emailing [email protected] or telephone the Club on 01803 328666. Please note that refunds can only be processed once the date of the rearranged fixture has been confirmed, and that all refunds must be claimed no later than 24 hours before the revised match kick off time.
Duplicate/replacement tickets
If you have forgotten your ticket, or otherwise cannot produce it, a duplicate matchday ticket may be obtained at the Club’s match day ticket office. The Club reserves the right to require proof of identity.
Please note when the away club requests physical tickets to sell, then tickets cannot be duplicated on a matchday. Please ensure before travelling you have your ticket on you.
The Club is not responsible for any ticket which is lost, stolen, defaced, damaged or destroyed.
Use of home match tickets
i) Subject to clause (iii) below, home match tickets are issued for your sole use and you shall not sell, assign or transfer these tickets, or any benefits assigned to it, to any other individual without the prior written consent of TUAFC. The reference to selling home match tickets includes offering to sell a home match ticket (including, without limitation, via any online auction website), exposing a home match ticket for sale, making a home match ticket available for sale by another and advertising that a home match ticket is available for purchase. For the avoidance of doubt (and by way of example only) home match tickets may not be offered as a prize in any promotion or competition; transferred, lent or sold to any third party as part of a hospitality or travel package; given to a third party who agrees to buy some other goods or services; or used for any other commercial purpose (all save as expressly authorised by the National League or TUAFC).
ii) The unauthorised sale or disposal of a home match ticket may amount to a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 2006. TUAFC will inform the police when it becomes aware that a home match ticket has been sold illegally and will press for charges to be brought against any individuals breaking this law. If you are convicted of a ticket touting offence, or the Club reasonably suspects you have committed such an offence, we will notify the National League who may in turn notify other clubs and/or the relevant law enforcement authorities. The information that we share may include your personal details, information about the offence and about ticket purchases (including payment details), and this will be used to identify and prevent ticket touting offences and disorder at football matches.
iii) If you are issued more than one home match ticket, one of these must be retained by you for personal use (subject to the provisions below), and the remainder may be transferred to your guest(s) for his/her/their personal use only, provided that any such transfer takes place in consideration of no payment or benefit in excess of the face value of the ticket, and such transfer does not take place in the course of any business, or for the purpose of facilitating any third party’s business. Any such transfer to guests will be subject to our Ticketing Terms & Conditions which will (save for any rights to transfer under this clause or any rights to a refund as stated in the clause listed below) apply to and bind each guest as if they was the original purchaser of this ticket (and you must inform the Guest(s) of this). You must provide the name and address of your guest(s) when asked to do so by any official, steward or employee of TUAFC and/or any police officer. In the event that you and/or your guest(s) are unable to use any home match ticket then you may transfer it to a natural person who is known to you personally and who would be entitled (under our Ticketing Terms & Conditions) to purchase home match tickets and attend home matches, again provided that any such transfer takes place in consideration of no payment or benefit in excess of the face value of the ticket, and any such transfer does not take place in the course of any business or for the purpose of facilitating any third party’s business. Such transfer will be subject to our Ticketing Terms & Conditions which will (save for any rights to transfer under this clause or any rights to a refund under the clause listed below) apply to and bind the transferee as if they were the original purchaser of the ticket (and you must inform the transferee of this). You must provide the name and address of the transferee when asked to do so by any official, steward or employee of TUAFC and/or any police officer.
iv) All home match tickets remain the property of TUAFC at all times, and must be produced together with evidence of your identity if required to do so by any official, steward or employee of TUAFC or any police officer. The Club reserves the right to require the immediate return of any home match ticket at any time.
v) Any home match ticket obtained or used in breach of our Ticketing Terms & Conditions shall be automatically void and all rights conferred or evidenced by any such home match ticket shall be nullified. Any person seeking to use a home match ticket in breach of our Ticketing Terms and Conditions in order to gain entry to the stadium or remain at a match may be considered to be a trespasser and may be refused entry to, or ejected from, the stadium in respect of a particular match and/or may have their home match ticket cancelled or withdrawn. In the event of any cancellation and withdrawal in accordance with this clause, no refund shall be payable. The Club further reserves its right to take any legal or disciplinary action against any person(s) as it sees fit, in connection with any such matters, including a claim for an account of any profits made from an unauthorised use of a home match ticket.
Use of concessionary tickets
Any person entering or seeking to enter the Ground with a concessionary priced ticket in circumstances where such person is not entitled to such concession will be refused entry. In such case we will not make any refund in respect of any games remaining in the Season.
Unavailability of seats
The Club reserves the right, in its sole discretion, to allocate, on a temporary basis, an alternative seat anywhere in the Ground, including (but without limiting the circumstances when that discretion may be exercised):
(A) when the stand or part of the stand is closed for repairs, maintenance or re-building; or
(B) when the Club, the police or any other relevant authority otherwise considers it desirable in the interests of safety, crowd control or other Club requirements to re-allocate the seat.
(C) when there is social distance requirements set by the UK Government, Local Authorities, FA or National League.
As far as possible, details of any home matches at which there will be a re-allocation of the seat will be notified on the Website and, where practicable, in advance in the Club’s home match day programme.
If a fixture is placed on restricted sale and a supporter does not fulfil the eligibility criteria, the supporter will not be permitted to use another supporter’s details.
Social distancing: In the event of a pandemic and social distancing practices, the Club reserves the right to move any season ticket within the stadium. This is to ensure the safety of all of our supporters. It is up to the discretion of the Club to where the seat will be moved, although every effort will be made to find a seat of similar quality and value. In the event that a supporter has to be moved into a higher priced seat, that supporter will not be liable to pay the difference in seat prices.
Where a Match is required to be played Behind Closed Doors or with a reduced capacity (that affects your purchase) during the 2024/2025 season, as a consequence of a pandemic, through national jurisdiction or enforced by the English Football League, FA, UEFA or FIFA, it will be our intention, subject to governing bodies permissions) that you will be provided, free of any charge, access to a streaming pass to view the fixture. Whilst we appreciate that not all supporters may wish (or be able to make use of) streaming services, there will be no price reduction or cash refund to a season ticket available in the event a fixture must be played behind closed doors. Please Note: Torquay United AFC does not endorse the livestreaming of football matches to public gatherings, and therefore does not authorise our livestreamed matches to be shown in any public venue.
Livestreaming: Any service offered will be subject to permission being granted by FIFA and / or any other relevant footballing authorities, as well as the competition’s broadcasting partners. If a match has been selected by live coverage by BT Sport, the Club is then not permitted to provide its own livestreaming service, and cannot be held liable for any recompense as a result of this.
Limitation of liability
The Club shall not be responsible for any interruptions and/or restrictions to the view of a match caused by virtue of the position of the seat and/or the actions of other spectators.
The Club hereby excludes any liability for loss, injury or damage to persons/property in or around the Ground except in respect of death or personal injury resulting from any negligence of the Club or for the Club’s fraud.
Except as otherwise set out in these Conditions, and to the fullest extent permitted by applicable law, the Club shall not have any liability in respect of any failure to carry out, or any delay in carrying out, any matter in respect of these Conditions, including admitting you to the Ground for a particular match, caused by any circumstances outside the Club’s reasonable control.
Disabled Supporters
Disabled Supporters must bring their current ticket with them, whilst any linked carer/companion must also bring their ticket with them.
Disabled members are required to bring in proof of disability, in order to get a carers ticket. A copy of your award letter from the Department for Work and Pensions showing that you are eligible for disability benefits of a copy of your blue badge or your disabled bus pass.
Filming, Photography and Recording
All supporters who enter Plainmoor acknowledge that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) may be taken of them and may also be used, by way of example and without limitation, in televised coverage of the game and/or for promotional, training, editorial or marketing purposes by the Club, the National League, or others (including commercial partners and accredited media organisations), and use of any valid Ticket to enter the Ground constitutes consent to any such use.
By purchasing a ticket, you further acknowledge that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) may be used (by the Club or by a third party, such as a law enforcement body) to identify you as an individual, where permitted by data protection laws, for the purposes of preventing or detecting crime, or any breach of our Ticketing Terms & Conditions. For further information please contact the Club.
All ticket holders agree that the matches are public events, and that their appearance and actions inside the stadium, and around it, are public in nature, and that they shall have no expectation of privacy with regard to their actions or conduct at matches.
Notices
The Club reserves the right to make changes to any of the Conditions referred to herein and notify you of the same notified by display these at the Ground and on the Website.
Entire agreement
These Conditions constitutes the whole and only agreement between us in respect of the subject matter of these Conditions and supersedes and extinguishes all prior oral or written agreements, understandings or arrangements between us relating to the subject matter of these Conditions.
Waiver
The Club’s failure to exercise, or delay in exercising, any right, power or remedy provided by these Conditions, the documents referenced herein or by law shall not constitute a waiver of that right, power or remedy.
Governing Law
These Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the courts of England and Wales.
Schedule 1 – Glossary
In these Conditions, the following terms have the following meanings:
“Club” means Torquay United Association Football Club Limited;
“Conditions” means the terms and conditions set out in this document (as amended from time to time).
“Ground” means Plainmoor
“Season” means the football season (the season in which the Season Ticket is valid);
“Visiting Club” means the football club playing against the Club.